Touchstar offers more configuration and budgetary options than any other provider in the world. Make it easy for people to contact your business when they want to and on the channel they prefer. Touchstar customer case study voice call centre helper. Business profile touchstar for telemarketing is a call centre solution complete with predictive dialler that has functionality created specifically for the. Technical support engineer at touchstar call centre software.
With only an internet connection and a computer, the hosted service provides inbound call and outbound call capabilities. Call center systems share characteristics with both standard business phone systems also known as pbx systems and customer servicehelp desk solutions. Full training on how to operate the system subsequently took place. This software enables you to access the necessary information and knowledge about a customers. With call center software, you get enterprise features like interactive voice response ivr, call queues, conference calling. Recruitment agency,project management,office cleaning. Call centre software touchstar has played a key role in the expansion of voice offering their support and expertise.
The call center products are ideal for companies in a wide range of industries, including politics, finance, customer service and more. Message your prospects and customers in realtime to solve issues quickly no phone call needed. Utilising the latest technologies, our systems are designed to help companies manage the daily flow of people, track both resource and personnel attendance and safeguard businesses, people and assets. Customer focus touchstar works with mediumsized businesses and large enterprises in the fields of collections, customer service, financial services, government, mortgage, political campaigns, and telemarketing. Touchstar key features touchstar solutions are premier call center software that are packed with innovative features. Ideal for call contact centres in the utility, insurance, outsourcing and offshoring sectors. Sign up now and get the same team, the same management, and as always, the same philosophy of meeting promises that will follow. Ed villamor technical support engineer touchstar call.
Successful call center management requires being uptodate with the latest kpis so you can reduce handeling times, increase productivity, and meet service level commitments. With call center software, you get a number of features that are aimed at helping you increase productivity, efficiency, and customer service. The unsung hero of the call center software ecosystem. Touchstar technologies ltd mobile computing solutions. The touchstar dialer, provided by daviker, is a feature rich and cost effective outbound call centre solution that substantially improves productivity, accountability and profitability throughout any call centre operation. Real time performace dashboards call center dashboards. Start your call center technology search with a touchstar call center advisor that can recommend the best solution for your business.
Cloud call centre software enables businesses of all sizes to offer customer support for their products and services at a fraction of the upfront cost of deploying an onpremise phone system. For each of the five solutions below, well share the pros and cons, cost to upgrade, and what type of center the software is best suited. Touchstar dialler alternatives and similar software. Call center software is packed with intuitive and automated features such as autodialers, monitoring tools, time routing, prioritization, and call route matrices. Touchstar ccs specializes in the technology and software that enable contact centers to maximize the efficiency of their agents, from sipenabled predictive dialers to crm integration to call recording to a complete call center solution. You pay only if you need to have more than 12 employees, want to rent a phone number, sip connector or use bitrix24 telephony for outbound calls. Touchstar technologies ltd is a market leader in enterprise mobile computing solutions with a global base of over 500,000 installations. Touchstar access, time, cctv atc, are a leading uk based supplier of access control, time and attendance and cctv solutions. Weve analyzed nearly 300 different call center software solutions in capterras directory to come up with our list of the top five free tools. Touchstar s predictive dialing system provides increased agent productivity while assisting tcpa and donot call registry, easiest to use along with robust inbound acd features. Touchstar call centre software the works, 5 union street, manchester m12 4jd tel. Touchstar technologies ltd is a market leader in enterprise mobile computing solutions with an installed global product base of over 500,000 terminals. Bitrix24 is free call center software unlike any other.
Call center software is a software that assists you in handling your business telephone calls and getting customers to reach your business for service with ease. You may still contact our salespeople at the regional phone numbers below. Touchstar callgenx is offered as a software asaservice solution. Promero is a leading provider and reseller of five top brand call center softwares for businesses of all sizes. Touchstar dialler technology also provides contact centre managers with the tools to drive the performance within the call centre and make immediate changes where necessary. Touchstar call center is a softwareasaservice solution. Touchstar software, founded in 1997, develops, maintains and supports premier call centre solutions for over 500 customers worldwide. Ensure the security of your cloudbased contact centre. We help capture, move, and manage critical information, providing businesses the means to access realtime information anytime and. We are touchstar software experts and founders that are known for our customer service and are here for you. Call center dashboards answer the call for powerful insights. It will maximise talk time by automating the dialling process, meaning your call centre operators do not have to sit waiting for the phone to be answered, to go to voicemail, or to ring off completely, which means they can spend more time on calls. Tingnan ang profile ni ed villamor sa linkedin, ang pinakamalaking komunidad ng propesyunal sa buong mundo. Touchstar software changing the world one country at a time.
Touchstar works with mediumsized businesses and large enterprises in the fields of collections, customer service, financial services, government, mortgage, political campaigns, and telemarketing. Maxcontact vs touchstar 2020 feature and pricing comparison. With its cloud based system, it helps companies in reducing cost of every client interaction that takes place. The full reporting suite gives realtime and historical information, and full callrecording capabilities you can even record calls after theyve been transferred to a third party. Our solutions provide the who, what, where data critical to every organisation. Touchstar cleaning and security services johannesburg. How does touchstar dialler technology actually work. Call center supervisors, managers and agents can use it to handle incoming calls, place outgoing calls, track key call center metrics, perform workforce management, and load automated scripts for call handling. Top 5 free and open source call center software solutions. Call us today at 18774997012 or fill out the contact form on the right. Intelligent call answering allows you to provide more competent service touchstar predictive dialer your callers and to handle more calls during a given period of time.
Daviker is the exclusive uk value added supplier of the touchstar predictive dialler and call centre system. Touchstar technologies ltd headquarters 7 commerce way, trafford park, manchester m17 1hw. Touchstar solutions were developed with small and medium businesses in mind. Touchstar solutions are designed to help call centres function at optimum levels whether in the u. Call centre software, also referred to as contact centre software, is a type of business technology designed to help organisations handle a large volume of calls and other inquiries related to customer service, debt recovery and sales efforts. Each system works on kpis to measure the productivity of each agent, and to reveal realtime feedback. Touchstar block 6, mount edgecombe, kwazulu natal, 4301. Endtoend recording of transferred calls for total visibility during monitoring.
Touchstar is proven to increase productivity, efficiency and accountability by up to 300% for a range of call centres in varying industries. Auto dialer software for the call center is a type of outbound call center solutions that dials customer telephone number automatically and delivers essential information through a customized message. It allows the call center to connect with the customer with a live agent after the call has been answered. Contact center awards and recognition noble systems. If you choose a cloud version, you can start calling and receiving phone calls within minutes. Access inside key differences chart included and find the right call center. Contact us touchstar technologies ltd mobile computing. Touchstar call centre software universal square, manchester, lancashire, m12 6jh touchstar call centre software provides powerful call control software.
It is the perfect call center software for small to medium size businesses that need a highly scalable, multichannel contact center solution. Using kpi dashboards to deliver worldclass customer service. Tingnan ang profile tingnan ang mga badge ng profile katulad na mga profile. Touchstar predictive dialler is more than just an automatic call centre dialler, and has many more features that help to maximise call centre productivity in outbound contact centres. Get here auto call dialer software for call centre sip2dial. A call center software is a tool that helps you handle the inbound and outbound telephony operations of your business. Feb 2020 clearview or touchstar dialler which call center software is better.